The causes and effects of communication breakdown in an organization - case study of Niger State Secretariat, Minna Department:Public Administration By: muhalhq Project ID: 8219 Rating: (5.0) votes: 1 Price:₦5000 Get the Complete MaterialAbstractThis study investigates communication breakdowns within the Niger State Secretariat, Minna, focusing on their causes, effects, and potential solutions. The research is driven by concerns over the Secretariat’s operational inefficiencies due to suspected communication failures. Effective communication is pivotal in organizational success, yet breakdowns can impede decision-making, employee morale, and productivity. The study aims to identify prevalent communication issues, explore contributing factors, assess impacts on employee performance, and propose improvements. A descriptive survey design was employed, using a structured questionnaire to gather data from a sample of 394 employees, determined through Taro Yamane’s formula from a total population of 26,957. The literature review highlights communication theories such as Shannon and Weaver’s Model and Media Richness Theory, which frame the study’s theoretical approach. The findings reveal that delays in information (66.5% of respondents), misinterpretations (62.9%), and incomplete messages (24.9%) are major communication issues. These problems notably affect employee morale (mean score 3.82), productivity (mean score 3.78), and decision-making (mean score 3.76). Contributing factors include poor communication skills, unclear channels, and inadequate use of technology. The study concludes that addressing these issues through regular communication training, establishing clear channels, and enhancing feedback mechanisms can significantly improve organizational effectiveness. Recommendations include implementing structured communication protocols and fostering a feedback-oriented culture. Future research should explore the impact of advanced communication technologies and cross-departmental collaboration on minimizing breakdowns....Preview Download Preview +Other Public Administration project topics and materials you might be interested in»Impact of industrial conflict on the performance of workers in the government parastatal (a case study of Nigeria National Petroleum Corporation (NNPC)»Human resources as a catalyst for economic growth and development in Nigeria (a case study of Abuja municipal area council) »The influence of effective personnel management practice in organization performance»Local government financial autonomy and grass root development in Nigeria (a case study of Afikpo north local government area)»Manpower training and development as a tool for effective performance in public sector in Nigeria»The impact of poor revenue generation on the development of Local Government Areas»Enhancing political stability in Nigeria through good governance ( a case study of Abia state)»Niger-Delta crisis and its impact on socio-economic development in Nigeria»Bureaucracy and efficiency (a case study of Enugu state civil service)»Political instability a major hindrance to effective policy implementation and good governance (a case study of Nigeria 1983 -1999)»Effects of delayed payment of lecturers salaries and wages on students performance»Fuel subsidy removal and the Nigerian economy (a case study of Abakiliki local government area, Ebonyi state) »Accountability and corruption in local government in Nigeria (Case study of Bonny local government area of Rivers state)»Impact of collective bargaining techniques on industrial relations practice (a case study of two selected firms from NUPENG and NUBIFE)»The influence of employee behaviour on the internal audit function of an organization (a case study of P.Z. industries plc Aba)