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The impact of product and price of customer patronage on internet cafe in Katsina metropolis

 Department:Business Administration and Management  
 By:usericon sagiersageer  

 Project ID: 5677
 Rating:  (5.0) votes: 1
   Price:₦4000
Abstract
This project focuses on customer patronage on an internet cafe in Kastina metropolis. The major objective of this research is to ascertain whether product and price have any impact on patronage on internet cafes in Katsina metropolis and recommend better ways of improving customers' satisfaction with internet cafes.  After reviewing various theories and authors' opinions and views about the concept, the research design used as a guide was the survey research method, where primary data were collected via questionnaire. Primary data was collected via questionnaire administered, 108 respondents were selected in Kastina state metropolis as a sample to represent the entire population of the study and were used to answer the research question. Frequency table, percentage, correlation method and Regression analysis was used to answer the research question of the study, and was computed using the statistical software for social science (SPSS). Data collected were analyzed, presented and interpreted, in which all research questions were answered and thereby conclusions were drawn from it. The research concluded that there is a significant relationship or a positive relationship between product and price with customer patronage. Last but not least, the managerial implications have been discussed to provide insights and useful information to the café industry. Also, the limitations faced in this research will be noted and recommendations will be established to assist future researchers in managing these limitations. The research recommends that internet café owners should develop tools for quick response to customer feedback from the service provider, as a result of any mistake is what makes customers to patronize one’s internet café. And also provide a standby and soundproof generator set in order to ensure regular power supply. Also, business owners/prospects should provide an effective high-speed server. provision of browsing tickets at a reasonable and affordable price will encourage and facilitate customer patronage....
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