Maritime logistics service quality and performance of maritime companies in Nigeria (case study of Tincan Island Port, Apapa lagos state) Department:Transportation Planning and Logistics By: muhalhq Project ID: 7307 Rating: (5.0) votes: 1 Price:₦4000 Get the Complete MaterialAbstractThis study investigates the relationship between service quality and performance in Nigerian maritime logistics companies. Utilizing a quantitative approach and survey data collected from 210 employees and managers, the research explores how five key service quality dimensions - tangibles, responsiveness, reliability, assurance, and empathy - impact operational efficiency, profitability, and customer satisfaction. Grounded in SERVQUAL theory, the study employs descriptive statistics, ANOVA, and regression analysis to reveal a positive influence of all five dimensions on company performance. Tangible assets, responsiveness, reliability, assurance, and empathy are all identified as vital factors for achieving competitive success. These findings offer valuable insights for maritime logistics companies, highlighting the strategic importance of prioritizing service quality initiatives. Continuous improvement, employee engagement, customer feedback analysis, and benchmarking against industry leaders are recommended to enhance service delivery and achieve superior performance. Further research is proposed in the form of qualitative studies, the development of a Nigerian maritime service quality model, employee training programs, and performance measurement frameworks. By addressing the limitations of the current study and pursuing further research, we can gain a deeper understanding of this critical area and contribute to the sustainable growth and success of the Nigerian maritime logistics industry. ...Preview Download Preview +Other Transportation Planning and Logistics project topics and materials you might be interested in»Marine transport - Its prospects and problems (a study of Bonny Jetti)»Evaluation of commuters’ satisfaction in the use of tricycle as mobility in Biu town»Impact of strategic outsourcing of transportation on selected manufacturing companies in Nigeria»An assessment of socio-economic benefits of improved rural road in a Nigerian local government area»The pre-adoption and use of General Packet Radio Service (GPRS) among commercial drivers in Minna, Niger state»The impact of logistics service quality on welfare of internally displaced persons in northeast Nigeria»The analysis of rail transport services performance in Nigeria (case study of Abuja to Kaduna)»Maritime logistics service quality and performance of maritime companies in Nigeria (case study of Tincan Island Port, Apapa lagos state)