A cross-sectional study to assess patient satisfaction among those attending outpatient clinic in Nnamdi Azikiwe University Teaching Hospital, Nnewi Department:Health Information Management By: godstimearinze Project ID: 7415 Rating: (5.0) votes: 1 Price:₦3000 Get the Complete MaterialAbstractPatient satisfaction is the extent to which the patients feel that their needs and expectations are being met by the services provided just before, during and after the course of their clinical visit. Assessment of patient satisfaction is necessary because of the need to incorporate feedback from patient surveys into service improvement plans. This study aims to assess patient satisfaction among those attending outpatient clinics in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Anambra State. The study was a descriptive cross-sectional study using a self-administered questionnaire. A multistage sampling technique was used on 180 patients. Data was collected on the socio-demographic factors and on patient satisfaction with the hospital environment and with healthcare workers and the quality of services rendered to them and analyzed using the SPSS version 25.0. The results showed that the majority of the respondents were satisfied with the cleanliness of the hospital environment(77.78%), availability of signs and directions(65.56%) and fairly constant power supply(76.67%) Most of the patients were not satisfied with the cleanliness of the toilets and the clinical waiting time. Majority were also satisfied with the professionalism of the doctors(84.45%), nurses(72.78%), pharmacists(69.44%), laboratory scientists(65.56%) and records department staff(66.11%). Those 38 years and below, females, married respondents, and those who had tertiary education and were self-employed had the most excellent satisfaction. This study shows that a good number of the patients were satisfied with the hospital environment and the services rendered to them. Patients were mostly dissatisfied with the clinical waiting time and the cleanliness of the toilets. However, there should be periodic surveys on patient satisfaction and patient feedback systems to ensure the optimal delivery of quality health services and medical care. ...Preview Download Preview +Other Health Information Management project topics and materials you might be interested in»Analysis of filing system and consequences of misfiling»Impact of health information management in healthcare delivery»Evaluation of the problems and constraints facing health record keeping and professionals»Assessment of challenges of health information management practice in General Hospital Ilorin, Kwara State»Analysis of filing system and consequences of misfiling patients health records in University of Ilorin Teaching Hospital, Kwara state»A study into causes of misfiling among health information management professionals in health records department - case study of University of Ilorin Teaching Hospital, Kwara state»Factors militating against effective documentation in health care delivery system in University of Benin Teaching Hospital Benin City, Edo state»Evaluation of confidentiality of patient health records among hospital staff»Evaluation of patient appointment system - a case study of university of Ilorin teaching hospital»Effect of lack of health information computerization in the primary health care system»Impact of electronic medical records on patients waiting time in health care delivery system in Federal Medical Center, Asaba, Delta state»Causes and consequences of breach of confidentiality of patient health information in Lagos University Teaching Hospital, Lagos state»Impact of health statistics in the health care delivery system at University of Ilorin Teaching Hospital, Ilorin, Kwara State»Evaluation of the importance of health information management in primary health care»Knowledge and perception of health information management professionals on electronic coding for quality clinical data in University of Ilorin Teaching Hospital, Ilorin, Kwara state