An investigation into the impact of computer in customer service delivery in First Bank of Nigeria plc, Obudu lga Department:Education By: ogbeche93 Project ID: 8042 Rating: (5.0) votes: 1 Price:₦2000 Get the Complete MaterialAbstractIn Nigeria, customers of banks today are no longer concerned about the safety of the funds and increased returns on their investments only. Customers demand efficient, fast and convenient services. Customers want a Bank that will offer them services that will meet their particular needs (personalized Banking) and support their business goals for instance: businessmen want to travel without carrying cash for security reasons. They want to be able to check their balance online, find out if a cheque is cleared, transfer funds among accounts and even fowled transaction records into their own computer at work or home. Customers want preferential treatment and full attention from their chosen bank. All these are only achievable through the use of computers in line with rendering qualities and acceptable services that most banks in Nigeria are gearing toward and investing large sums of money in information and communication technology. UBA Zenith Bank, GT Bank, First Bank etc, to mention a few are at the forefront in the use of computers in rendering services to their Customers (The Guardian Newspaper, (April 18, 20018 p21). Hence, one of the typical issues posing serious challenges to service delivery in banks is advanced information technology. Banks and the entire financial sector in Nigeria have been most radically affected by these developments. This is so because information technology has become a critical business resource and its absence could result in poor decisions and ultimately business failure. As such many banks and financial institutions have failed in the past due to their inability to utilize computers in marketing their financial services as well as their operations....Preview Download Preview +Other Education project topics and materials you might be interested in»Strategies for improving low academic performance in English language in secondary schools»The effect of continuous assessment on academic performance of students in school (a case study of Okitipupa local government area of Ondo state)»Influence of social media on the performance of secondary school students as perceived by teachers»The use of extensive reading in promoting communication competence in secondary school»The effect of overpopulation on the academic performance of students - a case study of Uselu secondary school, Benin City»Effect of drill and practice on the academic achievement of students in English language in junior secondary schools»Evaluating the causes, effects and solutions to cultism in Nigeria's tertiary institutions»Factors affecting the effective implementation of continuous assessment in Oredo local government area of Edo state»The problems of primary school education in Kano State»Effect of school environment on the academic performance of primary school students»Factors associated with the mass failure of students in integrated science in secondary schools»Factors affecting the implementation of universal basic education in some selected primary schools»Cultism in Nigeria's tertiary institutions - a case study of Lagos state university»Efficacy of mastery learning on retention and performance in identified threshold concepts in chemistry among secondary school students in Kano municipal, Nigeria»Impact of principal’s leadership style on students’ academic performance in some selected secondary schools of Gwale local government area, Kano state