Home»Health Information Management» Evaluation of patient appointment system and its influence on patient waiting time in University of Benin Teaching Hospital (UBTH), Benin City, Edo State

Evaluation of patient appointment system and its influence on patient waiting time in University of Benin Teaching Hospital (UBTH), Benin City, Edo State

 Department:Health Information Management  
 By:usericon jill_aiyobe  

 Project ID: 8143
 Rating:  (5.0) votes: 1
   Price:₦4000
Abstract
This study evaluates the patient appointment system at the University of Benin Teaching Hospital (UBTH) and its impact on patient waiting times. Patient appointment systems are crucial in managing healthcare delivery by organizing patient flow, reducing wait times, and enhancing overall efficiency. The effectiveness of these systems directly affects patient satisfaction and care quality. In this research, a sample of 100 health information officers was selected through simple random sampling, and data were collected using structured questionnaires. Analysis reveals that UBTH employs a hybrid manual and computerized appointment system. While this system is effective, patient waiting times are significantly impacted by external factors such as overcrowding, emergencies, and staffing shortages. Although staff express high satisfaction with the system, delays remain a concern. Recommendations to address these issues include increasing staffing levels, transitioning to a fully electronic scheduling system, implementing flexible appointment slots, and automating reminders. These improvements are essential for optimizing appointment efficiency and enhancing patient satisfaction and care quality at UBTH....
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