New strategies of customer service relationship in enhancing guest satisfaction in hospitality industry Department:Hospitality Management By: Psameee Project ID: 8653 Rating: (5.0) votes: 1 Price:₦4000 Get the Complete MaterialAbstractThis study investigates the impact of innovative customer service strategies on guest satisfaction in the hospitality industry, focusing on hotels and restaurants in Lagos, Nigeria. Employing a descriptive research design, the study utilizes a questionnaire survey to gather quantitative data from guests and employees. The findings reveal that innovative strategies, such as personalized recommendations and mobile check-in/check-out, significantly enhance guest satisfaction and loyalty. The integration of technology and the continuous training of staff are identified as crucial factors in delivering exceptional guest experiences. The study emphasizes the importance of gathering and addressing guest feedback to improve service quality and maintain a competitive edge. Recommendations include adopting personalized service approaches, integrating technology, investing in staff training, establishing feedback mechanisms, fostering a culture of service excellence, and continuously monitoring and evaluating strategies. The study contributes to the existing body of knowledge on customer service and guest satisfaction, offering practical insights for hospitality businesses seeking to enhance their service delivery and guest experiences....Preview Download Preview +Other Hospitality Management project topics and materials you might be interested in»The economic importance of hospitality industry to the nation»Importance of interpersonal relationship between restaurant and kitchen staff»Effect of economic depression on the marketing of hotel products»Production of assorted snacks from composite flour with special references to sweet potato»Utilization of rice for the production of snacks and bread»Roles of equipment availability on employee performance in the hotel industry»The effect of corona virus pandemic (covid - 19) on the profitability of hotels establishment»Examining the impact of online reservation system on the profitability of the hotel»Enriching Nigeria menu with the use of soya beans»The causes of food poisoning - effect and their control»The effectiveness of health insurance as a motivational tool in the hotel industry - case study of selected hotels in Ikorodu, Lagos»Critical examination of safety and security concern in hospitality industry - case study of Exclusive Mansion»Evaluate the service delivery and customer satisfaction in hospitality industry»Impact of marketing communication in promoting tourist destination - case study of Katsina metropolis»Effect of food poisoning on guest patronage in catering establishment - case study of Tantalizer and The Place Restaurant