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The effect of menu planning and food presentation on customer satisfaction in restaurant

 Department:Hospitality Management  
 By:usericon muhammnnad1  

 Project ID: 9020
 Rating:  (5.0) votes: 1
   Price:₦4000
Abstract
This study examined the effect of menu planning and food presentation on customer satisfaction in restaurants. The growing competitiveness in the foodservice industry has increased the need for restaurants to adopt effective menu strategies and enhance food presentation to influence customer perception, repeat patronage, and overall satisfaction. The study specifically assessed the extent to which menu planning contributes to customer satisfaction, evaluated the role of food presentation in shaping customer experiences, and determined whether both variables significantly predict customer satisfaction in restaurant settings. A structured questionnaire was developed and administered to a sample of 250 restaurant customers. The instrument captured respondents’ demographic characteristics and their perceptions of menu planning, food presentation, and overall satisfaction. Descriptive statistics, reliability tests, correlation analysis, and multiple regression analysis were used to analyze the data. Results showed that respondents generally held moderately positive perceptions regarding menu planning, food presentation, and customer satisfaction. However, reliability analysis revealed low internal consistency among the scale items, and correlation results showed minimal association among the variables. Regression analysis further indicated that menu planning and food presentation did not significantly predict customer satisfaction in the generated dataset. These findings are interpreted cautiously due to the use of synthetic data, which did not naturally exhibit the covariance patterns observed in real field studies. Nevertheless, the study provides a full methodological demonstration of questionnaire development, data analysis procedures, and statistical interpretation relevant to hospitality research. The research emphasizes the need for careful instrument design, larger and more diverse samples, and real-world data collection to obtain meaningful empirical relationships. It also highlights the practical relevance of improving menu structure, enhancing the visual presentation of meals, and incorporating customer feedback into restaurant operations....
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